Product – Agentic Concierge

Your brand's
always-on
Agentic Concierge

One Agentic Intelligence Assistant. Handles support, drives sales, tracks orders, collects feedback and much more without a single human intervention.

See how it works

One Brain. Every Channel.

Unified Intelligence for better decisions everywhere

Our Agentic Intelligence Assistant powers all channels. Customer context flows seamlessly across every interaction, in real time.

Website Assistant

Embedded chat widget that activates the moment a visitor lands — answering questions, recovering abandoned sessions, and guiding purchases proactively.

Proactive engagement

Triggers a greeting after 30s on product page or when cart abandonment is predicted

Instant FAQ resolution

Answers 92% of support queries without human handoff using your knowledge base

Product recommendations

Suggests relevant products based on browsing history and purchase patterns

Hi! I noticed you've been browsing our pet food section. Can I help you find the right food for your dog?

Yes, I have a 3-year-old Labrador

Perfect. For an adult Lab, I'd recommend Royal Canin Labrador Adult. It's your most viewed item — want me to add it to your cart?

Yes, add to cart

Show other options

WhatsApp Assistant

Handles the full customer journey inside WhatsApp — the channel your customers already live in. Support, orders, engagement, and notifications all in one thread.

Order lifecycle updates

Automated confirmations, dispatch alerts, tracking links, and delivery confirmations

Two-way conversations

Customers reply naturally — AI understands context and continues the conversation intelligently

Smart notifications

Reminders, promotions, and restock alerts sent at the optimal time for each customer

Your order #4821 has been dispatched! Track it here: purands.co/track/4821. Estimated delivery: Tomorrow by 3pm.

Can I change the delivery address?

Capabilities

Everything the assistant handles

Five core areas — all handled autonomously, across both channels, without human intervention.

Customer Support

FAQs, return policies, product queries, account help — resolved instantly. 65% reduction in support tickets from day one.

Customer Engagement

Personalized product recommendations, upsell prompts, and loyalty nudges based on each customer's purchase history and behavior.

Order Lifecycle

Confirmation, processing, dispatch, tracking, and delivery updates — all automated and sent via the customer's preferred channel.

Feedback & Reviews

Post-purchase satisfaction surveys, NPS collection, and review requests — sent at exactly the right moment in the customer journey.

Order lifecycle

From order placed
to repeat purchase

The AI assistant manages every touchpoint after a customer buys — keeping them informed, building trust, and setting up the next sale automatically.

Order confirmed

Instant WhatsApp/email confirmation with order details and payment receipt

Dispatch alert

Real-time notification when item ships with live tracking link

Delivery confirmed

Confirmation message + satisfaction check-in 24 hours after delivery

Review request

Timed review prompt 3 days after delivery — when experience is fresh

Replenishment nudge

AI predicts when the product runs out and sends a restock reminder at the perfect moment

Live conversation thread

Order #4821 confirmed! Total: $89.90. We'll notify you when it ships.

Next day

Your order is on its way! Track here: purands.co/t/4821

Day 2

Delivered! How was your experience? ⭐⭐⭐⭐⭐

Amazing! My dog loves it

Day 28

Hey! Luna's food might be running low. Ready to reorder Royal Canin 3kg?

Reorder now

Remind me later

Deploy your AI assistant today

Set up in hours. No developer needed. Start handling 90% of customer queries on autopilot from day one.

Explore Profiling

Your brand's always-onAgentic Concierge