Customer Stories

Real results from
brands like yours

How e-commerce brands use Purands to turn first-time buyers into repeat customers - with the retention running itself.

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+8.2%
Customer retention, in one quarter
Online revenue
340+
Chats handled weekly
24/7
Support, in Aire’s own voice
Inside the story

What Aire changed

Two problems, solved on one platform.

The challenge

Scattered channels, siloed data

Email, WhatsApp and web chat each ran separately, with their own journeys and their own records, so marketing and sales never saw the same customer.

The solution

One profile, one AI assistant

Every channel on a single platform, and an assistant trained on Aire’s own brand voice handling reorders, samples and product questions around the clock.

The result

8.2% retention, 2× revenue

In a single quarter, with marketing and sales working from the same profile - and without ever losing the intimacy with their customers.

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Ready to be our
next success story?

Book a demo and we'll show you the retained revenue Purands can recover for your brand.