Purands vs Gallabox

A Gallabox alternative for
agentic e-commerce retention

Both run AI agents in chat. The difference is who decides outreach. Every Gallabox cell is sourced.

Compare features

This page is for D2C and Shopify brands in India and South-East Asia using or choosing Gallabox for WhatsApp marketing.

Both put AI agents on WhatsApp. In Gallabox a marketer builds each broadcast and sequence; in Purands an agent decides the outreach per customer.

Where Gallabox is the better choice

Three cases where we would tell you to stay:

  • You want one team inbox. WhatsApp and Instagram share an inbox on every plan, and coexistence keeps the WhatsApp Business App working on the same number.
  • You grow through Click-to-WhatsApp ads. Gallabox sends lead and purchase events back to Meta from the Essential plan up, so ads optimise on real conversions.
  • You want a self-serve start. Plans start at Rs 2,399/month plus GST in India, or $112 elsewhere, billed annually, after a 7-day no-card trial. Razorpay (India) and WhatsApp Pay (India, Singapore) work in chat.

The table shows where they diverge.

Feature comparison

Purands vs Gallabox, capability by capability

Purands vs Gallabox
Core feature Native / built-in
Partial Limited support
No Not available
Not stated Not in their public materials
Capability PurandsAgentic GallaboxOmnichannel AI
Channels
Email Campaigns
Send personalized email at scale
AgenticNot a listed channel
WhatsApp Channel
Native two-way WhatsApp messaging
Native AIYes, native BSP
SMS
Text message campaigns
YesNot a listed channel
Data & Intelligence
Conversational Data Collection
Gather zero-party data via chat - no forms
Free-text chatYes, scripted + AI
Per-Customer Real-Time Decisions
AI decides channel, timing & message per individual
Real timeMarketer-set per campaign
Dynamic Discount Per Customer
Propensity-scored discount per individual, not segment
Propensity AIManual or rule-based
Purchase Intent Scoring
Score of each customer's likelihood to purchase
Built-inIn-chat lead scoring
Automation
Journey Building
Who sets the path each customer takes
Agent decidesMarketer-built, AI in chat
Engagement Fatigue Prevention
Automatically stops over-messaging individual customers
Cross-channelPer sequence, run-once default
Inventory Context in Decisions
Campaign logic reads live stock levels
Built-inCatalog sync
Pricing & Access
Pricing Model
What the bill scales with
Quoted to your scaleTier, seats, usage fees
SMB & DTC Accessible
Works without enterprise contracts or developers
YesYes, self-serve trial

Gallabox details verified on 22 September 2026 against Gallabox's own product, pricing and help pages. Each cell carries its source in the page source. Not shown: Instagram, web chat and AI voice.

See the full comparison, Purands vs Interakt, AiSensy, Wati and BiteSpeed, or compare Meta's message fees, charged on both, with the WhatsApp cost calculator.

The Purands difference

Where Purands is different

Pillar 01
01

Outreach Decided Per Customer

Gallabox broadcasts go to an audience you choose, sent now or scheduled, and sequences follow delays you set. A Purands agent decides per customer.

How Gallabox does it
Choose audience or trigger → pick template → set timing
How Purands does it
Purands AI → Decides per customer: message or not, channel, timing, offer.
Pillar 02
02

Five Channels, One Decision

Gallabox's listed channels are WhatsApp, Instagram, web chat and AI voice, with no email or SMS. Purands picks per customer among WhatsApp, email, SMS, push and an on-site assistant.

Pillar 03
03

Offers Sized by Propensity

Gallabox discounts are set by hand or by rule. Purands sizes each offer by propensity and offers only to customers predicted to convert, protecting margin.

FAQ

Switching from Gallabox

What brands ask before switching.

Gallabox's AI agents answer and qualify chats and calls; outreach runs on broadcasts, sequences and follow-ups you configure. Purands decides outreach per customer: whether to message, which channel, when and what offer.
Your number moves to Purands: the WhatsApp Business Account sits in your own Business Manager. Contacts and conversations export, and data is kept 30 days after cancellation. Gallabox does not document moving templates; we check those in the demo.
Every business-initiated WhatsApp message uses a Meta-approved template, and Purands stops over-messaging per customer across channels. Gallabox limits repeats per sequence, with a cooling period you set.
Customers respond on different channels, and Purands profiles each one's channel affinity. Gallabox lists no email or SMS channel; Purands picks the channel per customer.
Live on Purands

What brands running Purands report

+90%
Customer satisfaction with AI-handled support
3×
Win-back rate on lapsed customers
30d
Typical time to visible ROI
11%
Uplift in returning customers within 60 days

See the difference in 30 minutes

Walk through a live demo with your own customer data. No slides, no generic pitch - just Purands doing its thing on your brand.

See pricing