Product - Agentic Concierge

Your brand's
always-on
Agentic Concierge

An agentic concierge is an always-on AI assistant that handles support, sales, order tracking and feedback on your website and WhatsApp, carrying each customer's context across both.

Book a demo See how it works

Concierge vs chatbot

How is an agentic concierge different from a chatbot?

Compared on	Rule-based chatbot	Agentic concierge
How it replies	Matches the question to a reply written in advance	Understands the question and answers from your knowledge base
What it covers	Only the questions it was scripted for	Support, sales, order tracking, feedback and notifications
Context	The same script for every shopper	Each customer's purchase and browse history, across web and WhatsApp
Off-script questions	Falls back to a default reply	Resolves 92% of support queries without handoff, escalating only when stuck
Upkeep	Someone writes and updates every rule	Learns from each interaction, with no developer needed

One Brain. Every Channel.

Unified Intelligence for better decisions everywhere

One Agentic Intelligence Assistant runs both channels, sharing each customer's context in real time.

Website Assistant

An embedded chat widget that answers questions, recovers abandoned sessions and guides purchases.

Proactive engagement

Triggers a greeting after 30s on product page or when cart abandonment is predicted

Instant FAQ resolution

Answers 92% of support queries without human handoff using your knowledge base

Product recommendations

Suggests relevant products based on browsing history and purchase patterns

WhatsApp Assistant

Handles the full customer journey inside WhatsApp: support, orders, engagement and notifications, all in one thread.

Order lifecycle updates

Automated confirmations, dispatch alerts, tracking links, and delivery confirmations

Two-way conversations

Customers reply naturally - AI understands context and continues the conversation intelligently

Smart notifications

Reminders, promotions, and restock alerts sent at the optimal time for each customer

Capabilities

Everything the assistant handles

Four core areas, handled across both channels.

Customer Support

FAQs, return policies, product queries, account help - resolved instantly. 65% reduction in support tickets from day one.

Customer Engagement

Personalized product recommendations, upsell prompts, and loyalty nudges based on each customer's purchase history and behavior.

Order Lifecycle

Confirmation, processing, dispatch, tracking, and delivery updates - all automated and sent via the customer's preferred channel.

Feedback & Reviews

Post-purchase satisfaction surveys, NPS collection and review requests, timed to each customer's journey.

Order lifecycle

From order placed
to repeat purchase

The assistant manages every touchpoint after a customer buys, and sets up the next sale.

Order confirmed

Instant WhatsApp/email confirmation with order details and payment receipt

Dispatch alert

Real-time notification when item ships with live tracking link

Delivery confirmed

Confirmation message + satisfaction check-in 24 hours after delivery

Review request

Timed review prompt 3 days after delivery - when experience is fresh

Replenishment nudge

AI predicts when the product runs out and sends a restock reminder at the perfect moment

Live conversation thread

Order #4821 confirmed! Total: $89.90. We'll notify you when it ships.

Next day

Your order is on its way! Track here: purands.co/t/4821

Day 2

Delivered! How was your experience? ⭐⭐⭐⭐⭐

Amazing! My dog loves it

Day 28

Hey! Luna's food might be running low. Ready to reorder Royal Canin 3kg?

Reorder now

Remind me later

FAQ

Agentic Concierge questions

Your website, through an embedded chat widget, and WhatsApp. Shoppers can type or talk by voice on both. Purands has no phone-call channel.

From Profiling: one profile per customer with purchase history, browsing, channel preferences and every past conversation, so it never asks the same question twice.

Yes, on WhatsApp. It answers product questions, processes re-orders and applies discount codes in the chat, and escalates to a person only when necessary.

Yes. Brands can bring their existing WhatsApp Business number to Purands, and Purands manages Meta's template approval.

Deploy your AI assistant today

Set up in hours. No developer needed.

Book a demo Agentic Email

Your brand's always-onAgentic Concierge