Partnerships Lead

Location: Singapore, remote Asia, or remote US for the right person.
Reports to: CEO
Type: Full time

The role

Agencies and systems integrators are where D2C brands go for advice about their retention stack, and a recommendation from one carries more weight than any campaign we could run. This role owns that channel: building it, structuring it commercially, and turning it into a durable source of new business.

Wide surface area. Shopify Plus agencies, retention and CRM consultancies, systems integrators, technology partners, and our position in the Shopify ecosystem itself. Done well, this becomes our most efficient acquisition channel and one of the most valuable assets the company owns.

What you will do

Build and grow the agency and SI channel: identify the right partners, get in the room, make the case, sign them, and keep them productive.
Design the commercial model. Referral fees, reseller margin, co-selling, managed service arrangements. You will help decide what we offer, not just execute it.
Enable partners properly. Training, certification, sales collateral, technical documentation, whatever it takes for a partner to sell us without us in the room.
Own partner-sourced pipeline as a number, and work alongside sales to convert it.
Build our position in the Shopify ecosystem: app store presence, partner programme standing, ecosystem relationships and events.
Develop technology partnerships and integrations that make us stickier inside a brand’s stack.
Be the person the ecosystem knows. Conferences, communities, the informal networks where agency recommendations actually get made.

What we are looking for

Three or more years in partnerships, channel sales, business development or alliances at a SaaS or e-commerce technology company.
You have built partner relationships from scratch, not only managed inherited ones.
Existing relationships in the Shopify agency or SI ecosystem, in any major market.
Commercial credibility. You can construct a deal, model the economics, and hold your own in a negotiation with an agency principal.
Strong relationship instincts combined with real discipline. Partnerships attract activity that never becomes revenue, and you need to tell the difference early.
Comfortable operating with autonomy and defining your own priorities.

Nice to have

Direct experience in the Shopify Plus partner ecosystem.
Experience at a martech or retention platform that scaled through agencies.
Existing relationships with retention or CRM consultancies in the US, UK or Australia.