Use case

Back-in-stock alerts
the moment it lands, to the people still waiting

Demand for a sold-out product decays. Purands alerts waiting customers as stock returns, ordered by who is most likely to buy now.

The problem

A product sells out with customers still wanting it. By the time stock returns, most of them have bought something else somewhere else.

A single blast to everyone who ever viewed the item is noise. It reaches people who moved on and buries the ones who did not.

The trigger is a catalogue change: a wishlisted or waitlisted item going live again, or stock crossing back above zero.

Back-in-stock alerts are one of the Agentic Skills, and wishlist items going live trigger them automatically.

Examples only, written for this page. Real messages are generated per customer from their own profile and your catalogue.

WhatsApp: Hi Amelia, the Glow Essence Toner you asked about is back. Shall I put one aside?
Email: Subject names the product. The body links straight to it, with the size and shade that customer wanted.
SMS: Back in stock: Glow Essence Toner. Limited run: [link]
Push: Deep-links to the exact product page, not the category.
Web assistant: Tells a returning customer their item is available before they go looking for it.

A short restock is not announced to a long waitlist. The agent works down by purchase intent, so the alert matches the stock that exists.

Customers who have since bought an alternative are not chased with the original, which is what a blanket waitlist send does.

Each alert goes on the channel that customer reads, inside their engagement window, and counts against their cross-channel frequency.

The same catalogue signal drives low-stock and price-drop nudges, so inventory context is not bolted on to one skill alone.

Connect the store so the catalogue and stock levels sync. Alerts follow inventory state, so the sync has to be live.

Collect interest somewhere the profile can see it: a wishlist, a notify-me form, or a conversation with the web or WhatsApp assistant.

All six run on one engine: Agentic Skills, reading Profiling.

FAQ

No. The agent alerts in order of how likely each customer is to buy now, matched to how much stock came back, so a short restock is not oversold.

That shows in the profile, and the agent does not chase them with the original item. It is treated as a satisfied need, not a waiting one.

Yes. Asking the WhatsApp or web assistant about an out-of-stock item records the interest on the profile, with no separate form to fill in.

Yes. The same catalogue and inventory signals drive price-drop nudges and low-stock prompts through the same decision, not as separate blasts.

See it on your data

A 30 minute demo on your catalogue and your customers, with the decisions the agent would make shown one by one.